Frequently Asked Questions

Learn about our AI-powered document analysis platform, intelligent search capabilities, and enterprise document management solutions

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Getting Started

What is Doclink?

Doclink is an AI-powered document analysis platform that helps you understand and extract insights from your documents. Upload your documents and interact with them through natural language queries.

What types of documents can I analyze?

We support various document formats including PDFs, Word documents, Excel spreadsheets, text files, and more. Our platform is designed to handle both simple text documents and complex formatted files.

How do I get started?

Simply sign up for an account, verify your email, and you can start uploading documents immediately. Our free tier allows you to test the platform's capabilities before committing to a paid plan.

Our Technology

What is RAG technology and how do you use it?

Retrieval-Augmented Generation (RAG) is a cutting-edge AI technology that combines powerful language models with precise information retrieval. We've implemented RAG from scratch to ensure accurate, context-aware document analysis. This means our AI provides answers strictly based on your documents, eliminating hallucinations and ensuring reliable information extraction.

How does your AI understand complex documents?

Our custom-built RAG implementation processes documents through multiple layers of analysis: semantic understanding, context mapping, and intelligent chunking. This allows us to maintain context across long documents and provide precise answers while understanding document structure, tables, and relationships between different sections.

What makes your document analysis unique?

Our platform combines enterprise-grade document processing with advanced semantic search capabilities. Using our proprietary RAG implementation, we can handle complex document structures, maintain context across large documents, and provide precise information retrieval with source attribution.

Features and Usage

How does the document chat work?

After uploading a document, you can ask questions naturally, as if you were talking to a knowledgeable assistant. Our AI analyzes your document and provides accurate answers based solely on the content within.

Can I analyze multiple documents together?

Yes, you can create knowledge bases that combine multiple documents. This allows you to find connections and insights across your entire document collection.

What is the maximum file size?

Individual files can be up to 50MB. For larger documents, we recommend splitting them into smaller files or contacting our support for assistance.

Document Intelligence

How does semantic search work in Doclink?

Our semantic search capabilities go beyond keyword matching. Using advanced natural language processing, we understand the context and meaning of your queries, delivering relevant results even when exact terms don't match.

Can Doclink analyze relationships between documents?

Yes, our platform uses advanced document intelligence to identify connections, similarities, and relationships across your document collection. This enables knowledge discovery and helps surface relevant information across your entire document library.

Security and Privacy

How secure are my documents?

We use enterprise-grade encryption (AES-256) for all stored documents and TLS 1.3 for data in transit. Our security practices align with ISO 27001 standards, ensuring your data remains protected.

Can other users see my documents?

No, your documents are private and can only be accessed by you and users you explicitly share them with. We maintain strict access controls and isolation between user accounts.

Do you use my documents to train AI models?

No, we do not use your documents to train our AI models. Your content is only used to provide you with analysis and insights through our platform.

Enterprise Solutions

How can Doclink help with knowledge management?

Our platform transforms enterprise document management by creating an intelligent knowledge base from your existing documents. Through advanced document processing and semantic analysis, we make your organizational knowledge searchable, accessible, and actionable.

Do you support document workflow automation?

Yes, our platform includes intelligent document workflow features, automated information extraction, and integration capabilities to streamline your document processes. This includes automated categorization, data extraction, and custom workflow triggers.

Billing and Plans

What's included in the free tier?

The free tier includes 10 sources, 3 folders, and a daily limit of 10 questions. This allows you to thoroughly test our platform's capabilities.

Can I upgrade or downgrade my plan anytime?

Yes, you can change your plan at any time. Plan changes take effect immediately, and we'll prorate any charges or credits accordingly.

Support

How can I get help if I have issues?

You can contact our support team through the Support section.

Do you offer custom solutions?

Yes, our Enterprise plan offers custom solutions, including dedicated support, custom integrations, and specific feature development. Contact our sales team to discuss your needs.

Need Technical Support?

Our team of document intelligence experts is ready to help you implement the perfect solution for your organization. Contact us using our contact page or socials.